Help Centre

Everything you need to get the most from your FERMEA massager. Most questions are answered in under a minute below.

Quick start

This guide applies to both the FERMEA Neck Massager and the FERMEA Back Massager. They share the same control panel.

Power on / off

  • Press and hold the power button for 2 seconds to turn on. The green light stays on.
  • Press and hold for 2 seconds again to turn off.
  • Automatic shut-off after 15 minutes. This is a safety feature, not a fault. Simply turn it on again for another session.
  • If the power light flashes, the battery is low. Please charge it.

Airbag (stretch)

Press the hand button to cycle through:

1 · Basic2 · Rest3 · CompositeOff

Vibration

Press the vibration button to cycle through:

1 · Rhythm2 · Relaxation3 · ConcentrationOff

Heat

Press the flame button to cycle through:

38°C42°C46°COff
Tip: airbag, vibration and heat work independently. For the fullest experience, combine Airbag Mode 3 with your favourite vibration mode and heat on the highest setting.

Charging

  • Use the supplied USB-C cable. The port is at the top of the control panel.
  • Push the cable in fully. A loose connection is the most common reason for not charging.
  • A full charge takes about 3 hours. A full battery covers several 15-minute sessions.
  • Please charge fully before first use.
  • Use a standard 5V USB phone adapter or a computer USB port.

Troubleshooting

Please try these steps first. They solve most issues straight away.

It won't turn on
  • Hold the power button for a full 2 seconds. A quick press will not turn it on.
  • The battery may be empty. Charge it for at least 30 minutes, then try again.
It switched itself off

That is the 15-minute automatic shut-off, a built-in safety feature. Turn it on again to start a new session.

It isn't charging
  • Make sure the USB-C plug is pushed all the way in.
  • Try a different USB adapter or USB port.
  • Check the port for dust or lint and gently clear it if needed.
  • Still not charging? Please contact us (see below) and we will sort it out.
The massage feels too gentle
  • Try Airbag Mode 3 (Composite), which is the most active pattern.
  • Turn on vibration as well. The two work together.
  • Position the massager so it sits closely against your neck, shoulders or back.
  • Low battery can reduce strength. Charge fully and try again.
The heat feels mild
  • Select the third heat setting (46°C).
  • Allow a few minutes to warm up fully.
  • Heat is designed to be soothing and passes through fabric, so it feels gentle rather than hot. This is intentional for safe use.
The light is flashing

The battery is low. Please charge it.

Safety

  • Do not use while sleeping, or for more than one 15-minute session at a time on the same area.
  • Do not use on broken, swollen or sensitive skin.
  • If you are pregnant, have a pacemaker or any medical condition, speak to your doctor before use.
  • Not for use by children. Keep away from water.
  • Stop using it if you feel discomfort.
  • This product is for relaxation and comfort. It is not a medical device.

Need help? We're here for you

If something isn't right, message us before anything else. We reply quickly and we'll make it right.

  1. Go to Your Orders on Amazon.
  2. Find your FERMEA order.
  3. Choose Get help with order or Contact seller.

Or email us at support@fermea.store. Please include your Amazon order number so we can help you faster. We aim to reply within one working day.

Contacting us does not affect your statutory rights or your Amazon return options.